FREQUENTLY ASKED QUESTIONS:
1) I can't figure out how to complete my order. Can you help me?
Please email me using the contact link on my website, or email firstname.lastname@example.org for any questions regarding your order. They have a fantastic staff ready to help you 7 days a week. Customers in the CONTINENTAL USA may call Chris Scroggins Photography at 410-560-2637 or 443-314-9699.
2) Are these all your own photographs?
Yes, all of these images have been created by me and are copyrighted and registered with the United States copyright office.
3) Do you make your own prints?
No, the prints available here are made to order by Smugmug in California.
4) Why do you use print on demand services?
Historically the creation of photographic prints has had a negative impact on the environment. These days computer programs update so rapidly that a home printer may become obsolete in two years time. Offering my work through print on demand services such as Smugmug helps greatly reduce the environmental impact of replacing obsolete equipment and that is important to me.
5) Can I have my photo framed?
No, framing is not available at http://www.ChrisScrogginsPhotography.com.
IF YOU ARE INTERESTED IN PURCHASING MY PHOTOGRAPHY AS FRAMED PRINTS OR CANVAS PRINTS PLEASE VISIT MY OTHER WEBSITE:
6) What kind of papers are used to make the prints?
Kodak professional Endura papers in glossy and luster finish are used to make these prints.
7) How are the photographs packaged for shipment?
All of my photographs are shipped flat in sturdy packages convenient for taking to your favorite frame shop.
8) What forms of payment do you accept?
SmugMug currently accepts the following online credit/debit cards: Visa, Mastercard, American Express and Discover.
9) How long will it take to receive my order?
Customers receive their photos within 7 to 10 business days of the date the order was placed.
10) Do you sign these prints?
No, the prints are not signed, nor will my digital watermark appear on your print. However if you would like a autographed certificate please send me your name and address at the time you place your order and I will be happy to send you one.
11) What kind of camera do you have?
I currently use a Canon 7 D for my new work. Prior to 2012, I used a Canon 40 D and prior to 2008 I used a Canon EOS 3 film camera.
How will my order be shipped?
Orders typically ship after 1-2 business days, but a more accurate processing time will be given in the shopping cart. Some photo gifts and prints take an extra day.
6-10 Business Day shipping is US Postal Service First Class, not trackable.
3-5 Business Day shipping is UPS ground or US Postal Service Priority, trackable.
Second Business day and Next Business day shipping are UPS, trackable.
Note: All prints are shipped flat.
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